Your privacy is important to us, and we are committed to protecting your privacy. We deliver and register software and hardware products to you on our own behalf and on behalf of our OEM partners. We collect two types of user information: General Statistical Information and Personal Identifying Information. We are providing you with this policy to inform you of how we use and, in limited circumstances, disclose such information.
Collection, Use and Disclosure of General Statistical Information
When you visit our website we gather certain general information, such as frequency of downloads, number of hits on our website, and usage statistics with respect to our software products. This information is referred to throughout this policy as “General Statistical Information”. We use and store this data only on a collective basis, in summary form, rather than on an individual basis. This data helps us to determine how and the extent to which certain parts of our website and software are used. The stored General Statistical Information does not contain any Personal Identifying Information about you or any of our other users.
Collection and Use of Personal Identifying Information
In addition to collecting General Statistical Information, we may ask you to provide us with certain personal information, such as your name, street address and email address, to enable us to respond to your requests and needs and to notify you of new products, releases and updates. Information that can reasonably be used to identify you is referred to in this policy as “Personal Identifying Information”.
For example, if you choose a service or transaction that requires payment, such as making a purchase online or through other means such as a purchase order, we will request Personal Identifying Information necessary for payment, invoicing, and/or delivery of access keys.
In addition, when you purchase a Loen Engineering product, we will also ask for product registration information, which includes the name of the product acquired, as well as your name, your company name, country, phone number, and e-mail address. This Personal Identifying Information is kept on file and updated from time to time to fulfill our continuing obligations to you, such as providing notices of new versions and giving support by e-mail.
When you provide us Personal Identifying Information in an e-mail, fax or by telephone such as when you request a product upgrade, we use the information to locate your records and provide you with information you need.
Also, when you submit information to us in the context of reporting a bug or hardware issue, including sending a Loen Engineering error report logfile, Personal Identifying Information may be attached to the information submitted.
Please note that you should be aware that if the transmitting of an error report logfile or other attachments includes confidential information, you should remove such confidential information prior to transmittal to us, as we do not accept responsibility for the inadvertent subsequent disclosure of such confidential information. When you ask to be placed on one of our mailing lists, we will use your e-mail address to send you messages relevant to that list.
Removal from Mailing List or Change of Personal Information
You may have your e-mail address changed or removed from our mailing list by submitting a request via info@LoenEngineering.com.
You may also change your Personal Identifying Information in our database by e-mailing us at info@LoenEngineering.com.
Disclosure of Personal Identifying Information
We may disclose your Personal Identifying Information to appropriate third parties to process transactions you initiate, including delivery of access keys to you and invoicing for purchases made. Examples of such third parties are our order processing and fulfillment service providers and credit card processing companies. We may also disclose your Personal Identifying Information to our OEM partners and to authorized OEM Partner’s Dealers to facilitate reconciliation of invoicing and delivery of access keys. We may also disclose your Personal Identifying Information to third parties if we are required to do so by law, or if we believe that such action is necessary to:
- Comply with legal processes such as a search warrant, subpoena, or court order;
- Protect our rights and property; or
- Protect against misuse or unauthorized use of our website and/or Loen Engineering products.
We never loan, rent or sell your Personal Identifying Information to others.
In addition, we may use temporary session cookies to track your progress through our order processing system, keeping track of information such as the contents of your shopping cart and address. These session cookies only exist for the duration of your browser session.
Third Party Websites
Our website utilizes industry standard security technology to protect the security, integrity, and privacy of Personal Identifying Information from unauthorized third-party access. The Personal Identifying Information resides behind a firewall with access restricted to authorized Loen Engineering employees and their agents.
Loen Engineering may amend this policy at any time by posting the amended terms on our website. All amended terms will be automatically effective without further notice, 10 days after they are first posted.